Your questions.
Clear answers.
Find useful information to create, resume your project and contact us.
A question about a pattern, project or account?
A little clarity.
What can I make with PixelArt Factory?
Turn images into patterns for C2C crochet, block stitch, cross-stitch, fuse beads and pixel art. The app also helps you keep track of your projects.
Is the app available on iPhone?
The app presented here is available on Android through Google Play. To create a pattern on a computer, use the online pixelation tool.
Can I use my own photos?
Yes. Import a photo or drawing, frame your subject and adjust the result. You can then refine the details in the editor.
How does premium access work?
Some features require premium access. Included features, pricing and terms are shown in the app before purchase.
Can I continue a project later?
Yes. Your project keeps your progress. Find it in “My projects”, or use the home screen’s resume card to return to your most recently used project.
Can I print patterns?
The app offers export options, including A4 layouts. Check the options available for your chosen mode before preparing your printout.
What should I include when reporting a problem?
Include your phone model, the mode used, the steps taken and the message displayed. A screenshot may help. Do not share your password or a login code.
How do I manage my subscription?
Check subscriptions in your Google Play account for management options. Your access terms and features are presented in the app.
How can I request account deletion?
Use the deletion feature in the app or contact contact@pixelartfactory.fr. Also consult the service’s privacy policy.
Need help?
Let’s talk.
Explain what you are trying to do and what happens. To include a screenshot, attach it to the email in your mail app.
contact@pixelartfactory.fr ↗You can also check the guides before getting in touch.
Browse guides